Returns & Refunds
Our commitment to quality
At Formosa Rituals, we carefully select and package every tea with great attention to quality and freshness. We hope every order becomes part of a meaningful daily ritual.
If something isn't right, we're here to help.
Your right to return
If you change your mind, you may return your order within 14 days of receiving it, in accordance with applicable consumer protection laws.
To be eligible for a return:
- The product must be unopened and unused.
- The original packaging must be intact.
- The product must be returned in an unsealed condition.
Because tea is a food product, we cannot accept returns of opened packages for hygiene and food safety reasons.
How to request a return
Please contact us before returning your order.
Email: hello@formosarituals.com
Please include:
- Your order number
- The products you wish to return
- The reason for your return (optional)
We will provide you with the appropriate return instructions.
Refunds
Once we have received and inspected your returned products, we will process your refund.
Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Original shipping costs are only refunded where required by applicable law.
Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the packaging and products
We will resolve the matter as quickly as possible by offering a replacement, refund or another suitable solution.
Non-returnable items
For food safety reasons, we cannot accept returns of:
- Opened tea packages
- Products that have been used
- Products damaged after delivery
- Gift cards (if applicable)
Questions?
If you have any questions about returns or refunds, we're happy to assist.